Expectations
- Understand and know the three pillars of our culture:
Beautiful, Collaborative and Purposeful.
- Possess self-awareness in relation to your impact on work environment.
- Personable and engaging while professional.
- Maintain a positive energy as a service provider, co-worker, and employee.
- Ability to operate in a calm, drama free manner.
- Respectful communication with tone and word choice. Open-minded with healthy personal boundaries.
- Willing to learn and grow both as a waxologist and a team player.
Requirements
Basic Etiquette
- Punctual and respectful of both guests and co-worker’s time.
- Follow uniform rules and guidelines.
- Professional look with light makeup, hair properly done, and appropriate nail length required.
Waxing/Reception Duties/ Salon Experience
- Perform all Radiant Waxing services effectively and efficiently.
- Answer phones with a positive, upbeat energy.
- Acknowledge guests with a smile and shake hand of any new guests.
- Communicate with co-workers regarding schedule changes and guest requests.
- Return phone messages in a timely manner.
- Offer all guests water and use of the restroom.
- Review guest intake form to verify there are no contraindications.
- Lead guest to suite.
- Maintain a clean working environment both in suite and in common areas.
Teamwork
- Participate in team support and ‘The Dance’ with co-workers.
o Offer help whenever there’s a need.
o Support and encourage coworkers with any areas they may struggle.
- Participate in team meetings.
Marketing
- Participate in marketing events outside the salon.
- Participate in individual marketing.
- Participate in brainstorming marketing ideas.
Goals/Sales
- Reach both individual and team goals in the following areas –
o Services
o Rebooking
o Product Sales
o Retention
o Series
o FWB
- Maintain positive guest reviews. Unreasonable guests taken into consideration.
- Actively working your books – shrink and combine services whenever possible.
- Tailor and convey guest education information to each guest.
Training/Ongoing Training
- Participate in initial proprietary training program.
- Participate in ongoing training including, but not limited to conference calls, workshops, and quality checks.
- Watch Office Hours provided by WellBiz.
