Requirements
Basic Etiquette
- Arrive punctually and respect both guest and coworker time.
- Follow all uniform guidelines and dress code standards.
- Maintain a professional appearance, including light makeup, properly styled hair, and appropriate nail length.
Waxing, Reception Duties & Guest Experience
Waxologists are responsible for both service execution and contributing to the overall guest experience within the salon.
Responsibilities include:
- Perform all Radiant Waxing services effectively and efficiently.
- Charge accurately for all services performed. No services or add-ons may be provided free of charge without prior management approval.
- Update all spreadsheets requested by management on a daily basis and ensure entries are accurate and completed on time.
- Respond promptly to Trulark messages and guest inquiries.
- Answer phones with a positive and upbeat attitude.
- Acknowledge guests warmly, greeting them with a smile and offering a handshake to new guests.
- Communicate clearly with coworkers regarding schedule updates and guest requests.
- Return phone messages in a timely manner.
- Offer guests water and use of the restroom upon arrival.
- Review guest intake forms to verify there are no contraindications prior to service.
- Escort guests to their treatment suite.
- Maintain a clean, organized, and sanitary environment in treatment rooms and common areas.
Teamwork
Waxologists are expected to actively contribute to a supportive team environment.
Responsibilities include:
- Participate in team support and “The Dance” with coworkers.
- Offer help whenever there is a need.
- Support and encourage coworkers in areas where they may need assistance or improvement.
- Attend and actively participate in team meetings.
Marketing Participation
Waxologists help grow the salon through marketing participation.
Responsibilities include:
- Participating in marketing events outside the salon.
- Supporting individual marketing efforts to grow personal clientele.
- Contributing ideas during marketing brainstorming sessions.
Performance Goals & Sales
Waxologists are expected to work toward both individual and team performance goals, including:
- Services
- Rebooking
- Product sales
- Guest retention
- Series sales
- FWB (Friends With Benefits)
Additional expectations include:
- Maintaining positive guest reviews (reasonable guest situations will be taken into consideration).
- Actively managing appointment books by shrinking and combining services whenever possible.
- Providing guest education and recommendations tailored to each individual client.
Professional Standards & Policies
Phone & Personal Device Use
- Personal phone use should be limited while on the salon floor and must never interfere with guest service or team responsibilities.
- Phones should not be used during guest interactions or services unless required for work purposes.
Pricing & Discounts
- Waxologists may not discount services or products unless specifically authorized by management.
- All services must be properly entered and charged through the POS system.
- Complimentary services, discounts, or adjustments require prior management approval.
Client Relationships
- Waxologists may not solicit salon guests for private services outside of the business.
- All clients serviced through the salon are considered salon clientele.
Sanitation & Safety
- All Waxologists must follow state board sanitation regulations and company hygiene standards.
- Treatment rooms must be sanitized between every guest.
- Workstations and common areas must remain clean, organized, and properly stocked.
Attendance & Communication
- Reliable attendance is required.
- If a Waxologist cannot attend a scheduled shift, management must be notified as early as possible.
- Waxologists are expected to respond to management communication in a timely manner.
Professional Conduct
- Waxologists must maintain professional conduct with guests and coworkers at all times.
- Gossip, negativity, or disruptive behavior that affects the team environment or guest experience is not acceptable.
Book Management Rules
Waxologists are responsible for managing their appointment books efficiently and professionally. Responsibilities include:
- Schedule management: Keep your appointment book accurate and up-to-date at all times.
- Shrink and combine services: Optimize your schedule by combining or shrinking services when appropriate, to maximize efficiency and revenue.
- Rebooking: Actively rebook every guest before they leave to maintain client retention and meet salon goals.
- Handling cancellations and no-shows: Follow salon protocol for cancellations and no-shows, including notifying management promptly.
- Time management: Arrive prepared for each appointment, ensuring no delays for guests or coworkers.
- Communication: Inform management of any scheduling conflicts or changes in a timely manner.
- Tracking metrics: Maintain daily, accurate records of services, rebooks, and add-ons in spreadsheets or salon software as requested by management.
Training & Development
All Waxologists are required to participate in ongoing training to maintain service standards.
Training requirements include:
- Completion of the initial proprietary training program.
- Participation in ongoing training, including conference calls, workshops, and quality checks.
- Watching WellBiz Office Hours training sessions.
