Waxing Specialist / Esthetician

Waxologist Job Description
Position Overview
The Waxologist is responsible for delivering exceptional waxing services while creating a
welcoming, professional, and positive environment for guests and team members. Waxologists
are expected to uphold the core values of our culture: Beautiful, Collaborative, and
Purposeful, while contributing to an outstanding guest experience and the overall success of the
salon.

Culture & Professional Expectations
All Waxologists are expected to:
 Understand and embody the three pillars of our culture: Beautiful, Collaborative, and
Purposeful.
 Maintain self-awareness regarding how their actions and attitude impact the work
environment.
 Be personable, engaging, and professional with guests and team members.
 Maintain positive energy as a service provider, coworker, and employee.
 Operate in a calm, respectful, and drama-free manner.
 Communicate respectfully with thoughtful tone and word choice.
 Be open-minded, while maintaining healthy personal boundaries.
 Demonstrate a willingness to learn, grow, and improve as both a Waxologist and a team
member.

 

 

 

Requirements
Basic Etiquette
 Arrive punctually and respect both guest and coworker time.
 Follow all uniform guidelines and dress code standards.
 Maintain a professional appearance, including light makeup, properly styled hair, and
appropriate nail length.

Waxing, Reception Duties & Guest
Experience
Waxologists are responsible for both service execution and contributing to the overall guest
experience within the salon.
Responsibilities include:
 Perform all Radiant Waxing services effectively and efficiently.
 Charge accurately for all services performed. No services or add-ons may be provided
free of charge without prior management approval.
 Update all spreadsheets requested by management on a daily basis and ensure entries
are accurate and completed on time.
 Respond promptly to Trulark messages and guest inquiries.
 Answer phones with a positive and upbeat attitude.
 Acknowledge guests warmly, greeting them with a smile and offering a handshake to
new guests.
 Communicate clearly with coworkers regarding schedule updates and guest requests.
 Return phone messages in a timely manner.
 Offer guests water and use of the restroom upon arrival.
 Review guest intake forms to verify there are no contraindications prior to service.
 Escort guests to their treatment suite.
 Maintain a clean, organized, and sanitary environment in treatment rooms and
common areas.

Teamwork
Waxologists are expected to actively contribute to a supportive team environment.
Responsibilities include:
 Participate in team support and “The Dance” with coworkers.
 Offer help whenever there is a need.
 Support and encourage coworkers in areas where they may need assistance or
improvement.
 Attend and actively participate in team meetings.

 

 

Marketing Participation
Waxologists help grow the salon through marketing participation.
Responsibilities include:
 Participating in marketing events outside the salon.
 Supporting individual marketing efforts to grow personal clientele.
 Contributing ideas during marketing brainstorming sessions.

Performance Goals & Sales
Waxologists are expected to work toward both individual and team performance goals,
including:
 Services
 Rebooking
 Product sales
 Guest retention
 Series sales
 FWB (Friends With Benefits)
Additional expectations include:
 Maintaining positive guest reviews (reasonable guest situations will be taken into
consideration).
 Actively managing appointment books by shrinking and combining services whenever
possible.
 Providing guest education and recommendations tailored to each individual client.

Professional Standards & Policies
Phone & Personal Device Use
 Personal phone use should be limited while on the salon floor and must never interfere
with guest service or team responsibilities.
 Phones should not be used during guest interactions or services unless required for
work purposes.

Pricing & Discounts
 Waxologists may not discount services or products unless specifically authorized by
management.
 All services must be properly entered and charged through the POS system.
 Complimentary services, discounts, or adjustments require prior management
approval.
Client Relationships
 Waxologists may not solicit salon guests for private services outside of the business.
 All clients serviced through the salon are considered salon clientele.
Sanitation & Safety
 All Waxologists must follow state board sanitation regulations and company hygiene
standards.
 Treatment rooms must be sanitized between every guest.
 Workstations and common areas must remain clean, organized, and properly stocked.
Attendance & Communication
 Reliable attendance is required.
 If a Waxologist cannot attend a scheduled shift, management must be notified as early
as possible.
 Waxologists are expected to respond to management communication in a timely
manner.
Professional Conduct
 Waxologists must maintain professional conduct with guests and coworkers at all
times.
 Gossip, negativity, or disruptive behavior that affects the team environment or guest
experience is not acceptable.

 

Book Management Rules

 

 

Waxologists are responsible for managing their appointment books efficiently and professionally.
Responsibilities include:

 Schedule management: Keep your appointment book accurate and up-to-date at all
times.
 Shrink and combine services: Optimize your schedule by combining or shrinking
services when appropriate, to maximize efficiency and revenue.
 Rebooking: Actively rebook every guest before they leave to maintain client retention
and meet salon goals.
 Handling cancellations and no-shows: Follow salon protocol for cancellations and no-
shows, including notifying management promptly.
 Time management: Arrive prepared for each appointment, ensuring no delays for guests
or coworkers.
 Communication: Inform management of any scheduling conflicts or changes in a timely
manner.
 Tracking metrics: Maintain daily, accurate records of services, rebooks, and add-ons in
spreadsheets or salon software as requested by management.

Training & Development
All Waxologists are required to participate in ongoing training to maintain service standards.
Training requirements include:
 Completion of the initial proprietary training program.
 Participation in ongoing training, including conference calls, workshops, and quality
checks.
 Watching WellBiz Office Hours training sessions.

©2023 Radiant Waxing Franchise, LLC (“RWF”). Each Radiant Waxing™ salon is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated salons. All individuals hired by franchise owners’ salons are their employees, not those of RWF. Radiant Waxing™ + design are trademarks owned by RWF.